Staff

Dylan Dailey (Student Employee)

Asst. Systems Administrator
Computer Engineering

009(GLE)-3415
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

djdeec@rit.edu
585-475-5843

Emilio Del Plato

Systems Administrator
Computer Engineering

009(GLE)-3415
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

ehdeec@rit.edu
585-475-5843

Bill Finch

Sr. Systems Analyst
Mechanical Engineering

009(GLE)-2242
76 Lomb Memorial Dr.
Rochester, NY 14623-5603

wgfiee@rit.edu
585-475-2964

Benjamin Meyers (Student Employee)

Applications/Web Developer
Computer Engineering

009(GLE)-3415
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

bsmeec@rit.edu
585-475-5843

rit.edu/clasp

Dianne Parker

PC Systems Administrator
ITS Enterprise Support

dlpdss@rit.edu
585-475-6030

rit.edu/its

Kenneth Snyder

Facilities Manager
Electrical Engineering

009(GLE)-3245
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

khseee@rit.edu
585-475-2121

Jim Stefano

Systems Administrator
Electrical Engineering

009(GLE)-3032
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

jvseee@rit.edu
585-475-2768

Rick Tolleson

Lab Manager
Computer Engineering

009(GLE)-3411
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

rateec@rit.edu
585-475-5056

Affiliates

Charles Gruener

Systems Administrator
Laboratory for Applied Computing

074(LAC)-1073
102 Lomb Memorial Dr.
Rochester, NY 14623-5603

cjg9411@rit.edu
585-475-4235

Jennifer Herting

Linux Support Administrator
Research Support

73B(INB)-1130
74 Lomb Memorial Dr.
Rochester, NY 14623-5603

jchits@rit.edu

rc.rit.edu

Bryan Meyers (PhD Student)

EDGE Developer/Maintainer
Computer Engineering

017(ENG)-3615

btmeme@rit.edu

edge.rit.edu

Paul Mezzanini

Sr. Systems Administrator
Research Support

73B(INB)-1130
74 Lomb Memorial Dr.
Rochester, NY 14623-5603

pfmeec@rit.edu
585-475-3245

rc.rit.edu

IT News & Updates

New Services & Information for Fall 2016!

Welcome Back!

We are excited to start the 2016-17 Academic year. Coming back to campus should be no sweat if you remember that KGCOE-IT is ready to help you get things done and get back into gear.

Updated Labs & Software

Many of our labs have been refreshed with new computers and new software versions to meet your teaching and research needs. If there is any software that you need for the coming semester that has not been installed in your labs/classrooms, please email us as soon as possible.

kgcoe-server-help@rit.edu

ATLAS, the KGCOE Help System

ATLAS is a one-stop solution to all of your KGCOE IT requests. From creating a virtual machine to modifying a fileshare or updating swipe access, submitting your request through ATLAS will automatically contact the best person to help you get what you need!

Whether your computer has stopped booting, you cannot login, or you cannot push to GitLab (and much more!), ATLAS has intuitive request forms for all of your needs and allows you to follow your request from start to finish with open communication between you and the IT Staff!

We're also excited to announce that you may opt-in to manage your own security and fileshare groups through the Group Self Service portal on ATLAS!

Visit ATLAS Today!

IT Landing Page

The KGCOE-IT Landing Page will soon be the browser home page on the machines in our labs. From this page you can:

•

Learn about the computing resources and support services we offer.

•

Access documentation aimed to help you use our services, such as accessing your virtual machine or backing up your data with CrashPlan.

•

View contact and biographical information for the IT Staff within the college.

•

Access links to GitLab, EDGE, ATLAS, and the other services we offer.

Visit the Landing Page Today!

2016-08-15
Benjamin Meyers

KGCOE Events

Today is Fri, June 23, 2017.

Campus-Wide Events

Today is Fri, June 23, 2017.

KGCOE User Docs

Crashplan Backup Software

Connecting to Remote Desktop Services

Click on one of the buttons above for step-by-step guides!

CrashPlan Backup Software

Overview

The KGCOE IT team is pleased to announce the implementation of a new backup service for RIT-owned KGCOE faculty/staff desktop and laptop computers named CrashPlan.

CrashPlan is a service that will back up most of the data in your user profile, silently, in the background. The servers hosting the backup data are owned by KGCOE. The software and the storage is being paid for by the KGCOE Dean’s Office as a college-wide service.

The software will be automatically deployed to all managed computers in KGCOE.

If your computer is not managed, or if you have any questions, please feel free to send an email to kgcoe-support@rit.edu.

Each user is allowed up to four (4) RIT-owned devices, and 100GB of total backup space between those devices. If more space is needed, please contact Jeff Mueller or email kgcoe-support@rit.edu with a business case.

The following files and file types will not be backed up by CrashPlan by default:

•

iTunes libraries.

•

Virtual Machine virtual disk files (VMWare VMDK files, VirtualBox VDI files, etc), you may have the backup client installed within the VM to backup content from within a VM.

•

DropBox.

•

Any file with the extension ".dnbu" ("do not back up").

Customizing CrashPlan

Once the CrashPlan Agent software is installed, only your profile will be backed up automatically by default:

•

Windows: C:\Users\USERNAME

•

Mac: /Users/USERNAME

To add more locations to be backed up...

CrashPlan Agent Installation

In order to use the KGCOE version of CrashPlan Enterprise, your system should be managed with either SCCM (Windows) or Munki (Mac). You can determine if your system is managed by using the documentation here: http://www.rit.edu/its/managed-computer-information.

If your computer is not managed, please contact Jeff Mueller at kgcoe-support@rit.edu or x6491.

Windows Installation

The CrashPlan Agent for Windows will be automatically installed on all KGCOE Windows faculty/staff computers.

Show Screenshot...

Mac Installation

The CrashPlan Agent for Mac will be automatically installed on all KGCOE Macs with Managed Software Update. The Mac install procedure has two phases.

Phase 1:

You will see a gray CrashPlan icon at the top of the screen. Clicking on the icon will show the text "Connecting to backup service...". All you have to do is log off, and log back in. You can also restart the computer, if you wish.

Show Screenshot...

Phase 2:

Once you log back in, the CrashPlan icon should turn black instead of gray, and clicking on it should display "KGCOE Backup". If you can see that text, the CrashPlan installation is complete and your computer is being backed up.

Show Screenshot...

You might also see pop-up messages that look like the following. These messages are asking permission for CrashPlan to back up the respective data from your profile. You should click "OK".

Show Screenshot...

Verifying Backups

Please log in with your RIT account to the following site to view and verify your data backup on the server: https://backup.rit.edu:4285/console/login.html.

Show Screenshot...

Restoring from Backups

Show Screenshot...

Connecting to Remote Desktop Services

Navigate to https://itsrdweb.main.ad.rit.edu/RDWeb/. You will be presented with the login page.

Show Screenshot...

Enter your RIT credentials in the DOMAIN\username format (for example, MAIN\abc1234) and click "Sign in".

You will be presented with the Remote Desktops and RemoteApps that are available to you.

Show Screenshot...

Click on what you would like to connect to. A download of the ".rdp" file associated with that connection will begin. Open that file once it is done downloading (it will have a somewhat strange name like "cpub-mmc-CM-CmsRdsh" or something similar).

A window may open asking you if you trust the publisher of the program. Click "Connect". If you want to avoid seeing this again, check "Don't ask me again for remote connections from this publisher". If this window didn't pop-up, move onto the next step.

Show Screenshot...

Another window will open asking for your credentials. This window may look different depending on your operating system or if you have logged in before. Enter your username the same way you did in step 2 (DOMAIN\username). Enter your password and click "OK".

Show Screenshot...

Another window may open warning you about the untrusted certificate being used by the Remote Desktop server. Go ahead and click "Yes" to continue connecting.

Show Screenshot...

Your Remote Desktop or RemoteApp session should open up and you should be good to go!

RemoteApp sessions will be windowed rather than full screen since they are only streaming the window of the software to your computer, not the entire desktop.

Frequently Asked Questions

Login & Password

What is the difference between my UID and my Username?

For students, your username is a sequence of three letters and four numbers. The letters are your initials and the numbers are randomly assigned to you. (e.g. abc1234). For faculty, your username is a sequence of six letters, with the first three being your initials and the last three being a code for your department. So if you worked for ITS, your username would look something like this: abcits.

Your Username is used to log into computers and wireless networks on campus, as well as for authenticating (ensuring that you are who you say you are) on RIT sites, such as SIS or MyCourses.

You University ID (UID) is a sequence of nine numbers that is randomly assigned to all faculty, staff, and students at RIT. Your UID is used for verifying your identity for payroll and other financial accounts. Due to the sensitivity of this information, you should treat your UID like your Social Security number; don't write it down and don't tell it to anyone (affiliated with RIT or otherwise). If for some reason an Administrator needs to verify your identity, they will never ask for your entire UID, only for the last four digits.

Why can't I login to my computer?

There are a number of reasons that you may not be able to login. Are you accidentally typing in an old password? Is your network cable disconnected? Are you authorized to login to this computer? If you're stuck, just fill out this form and we'll be glad to help you!

How do I change my password?

Go to https://start.rit.edu/ and click on "Change Password." If you are using a computer that is not networked, select your operating system below.

Windows Linux Mac

Why do I have to change my password?

In order to keep your account and information secure, you are required to change your password regularly.

Software & Virtual Machines

Why can't I install a program on my computer?

The most likely reason that you cannot install an application is because your account does not have administrative privileges. Please fill out this form and we'll be glad to help you!

How do I use my Virtual Machine?

Take a look at this quick tutorial!

Printing

Why can't I print?

If you're trying to print to a printer that isn't networked, check to make sure that the printer is powered on and connected to your computer. Make sure you have the correct drivers installed.

If you're trying to print to a networked printer, check to make sure that the printer is powered on and plugged into an ethernet jack. Make sure your account is authorized to use this printer.

If you still can't print, please fill out this form and we'll be glad to help you!

My printer is out of ink/paper, how do I get more?

If you're in a computer lab, please inform the labbie and they will take care of it.

If you're personal printer is out of ink/paper, please fill out this form and we'll be glad to help you!

Linux Labs

Mac Labs

Windows Labs

Welcome to the KGCOE IT landing page!

Project
Management

Virtual
Infrastructure

Research
Support

Lab
Services

IT
Support

Meet
Our Team

Our Mission
KGCOE has invested heavily in server-side computing resources to provide students with a wide suite of tools. We offer a virtual infrastructure for custom computing demands using virtual machines and software abstraction. Students are given access to a Windows 3D Remote application farm enabling remote site and BYOD (Bring Your Own Device) usage of RIT licensed software as well as Linux remote access servers and labs. KGCOE also offers access to high performance computing clusters and file storage for academic and research data. External to KGCOE, RIT offers students several other services for general computer support through the Service Desk and ITS Resnet.

Click on one of the buttons above to learn about the services we offer!

Staff

Dylan Dailey (Student Employee)

Asst. Systems Administrator
Computer Engineering

009(GLE)-3415
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

djdeec@rit.edu
585-475-5843

Emilio Del Plato

Systems Administrator
Computer Engineering

009(GLE)-3415
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

ehdeec@rit.edu
585-475-5843

Bill Finch

Sr. Systems Analyst
Mechanical Engineering

009(GLE)-2242
76 Lomb Memorial Dr.
Rochester, NY 14623-5603

wgfiee@rit.edu
585-475-2964

Benjamin Meyers (Student Employee)

Applications/Web Developer
Computer Engineering

009(GLE)-3415
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

bsmeec@rit.edu
585-475-5843

rit.edu/clasp

Dianne Parker

PC Systems Administrator
ITS Enterprise Support

dlpdss@rit.edu
585-475-6030

rit.edu/its

Kenneth Snyder

Facilities Manager
Electrical Engineering

009(GLE)-3245
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

khseee@rit.edu
585-475-2121

Jim Stefano

Systems Administrator
Electrical Engineering

009(GLE)-3032
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

jvseee@rit.edu
585-475-2768

Rick Tolleson

Lab Manager
Computer Engineering

009(GLE)-3411
83 Lomb Memorial Dr.
Rochester, NY 14623-5603

rateec@rit.edu
585-475-5056

Affiliates

Charles Gruener

Systems Administrator
Laboratory for Applied Computing

074(LAC)-1073
102 Lomb Memorial Dr.
Rochester, NY 14623-5603

cjg9411@rit.edu
585-475-4235

Jennifer Herting

Linux Support Administrator
Research Support

73B(INB)-1130
74 Lomb Memorial Dr.
Rochester, NY 14623-5603

jchits@rit.edu

rc.rit.edu

Bryan Meyers (PhD Student)

EDGE Developer/Maintainer
Computer Engineering

017(ENG)-3615

btmeme@rit.edu

edge.rit.edu

Paul Mezzanini

Sr. Systems Administrator
Research Support

73B(INB)-1130
74 Lomb Memorial Dr.
Rochester, NY 14623-5603

pfmeec@rit.edu
585-475-3245

rc.rit.edu

KGCOE News

Today is Fri, June 23, 2017.

Campus-Wide News

Today is Fri, June 23, 2017.